Terms of service

Terms of Service

Overview

Welcome to OS Fashion.

This website and online store are operated by Saudi Optitalia, the legal company that owns and manages the OS Fashion online store. Throughout the site, the terms “we”, “us” and “our” refer to OS Fashion and/or Saudi Optitalia.

OS Fashion provides this website, including all information, content, features, tools, products and services available from this site, to you, the customer, subject to your acceptance of all terms, conditions, policies and notices stated here.

OS Fashion is powered by Shopify, which enables us to provide our online store services to you.

By visiting our website, browsing our store, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not access or use our website or services.

Please read these Terms carefully, as they include important information about your rights and responsibilities, including disclaimers, limitations of liability, order terms, payment terms, shipping terms, returns, and governing law.

Section 1 - Business Identity

OS Fashion is the trading name and online store name used for this website.

The OS Fashion online store is operated by Saudi Optitalia, the legal company responsible for managing the website, customer service, order processing, payments, shipping coordination, returns, exchanges, and after-sales support.

Where required, Saudi Optitalia may appear on invoices, payment records, shipping records, legal documents, policy pages, or customer support communications.

For transparency, the business information displayed on this website should match the information provided in Google Merchant Center, payment gateway records, and official business documents.

Section 2 - Access and Account

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given consent for any minor dependents using the website through devices you own or manage.

To access certain services, browse the online store, or purchase products, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment details.

You confirm that all information you provide is accurate, current, complete, and legally yours to provide.

You are responsible for maintaining the confidentiality and security of your account login details and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 3 - Our Products

We make every reasonable effort to display our products as accurately as possible, including product descriptions, images, colors, sizes, prices, and availability.

However, product colors and appearance may vary depending on your device, screen settings, lighting, and display configuration. We do not guarantee that your device’s display will accurately reflect the actual color or appearance of the product.

Product descriptions, images, pricing, and availability may be updated or changed at any time without prior notice.

We reserve the right to discontinue any product, limit product quantities, restrict sales to any person or geographic region, or refuse service where necessary.

All products are intended for lawful personal use unless otherwise stated. You agree not to purchase products from OS Fashion for unauthorized resale, unlawful export, or any prohibited commercial activity.

Section 4 - Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is only accepted once we confirm acceptance and process your payment. We reserve the right to accept, reject, cancel, or limit any order for any reason, including but not limited to product unavailability, pricing errors, payment issues, suspected fraud, incorrect customer information, or shipping restrictions.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may not be able to accommodate cancellation or modification requests.

If we make a change to, reject, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

Your purchases are subject to our Return & Refund Policy.

Section 5 - Prices, Taxes and Billing

All prices are displayed in the currency shown on the website at the time of purchase.

Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price displayed at the time the order is placed and confirmed in your order confirmation email.

Unless clearly stated otherwise, product prices may exclude shipping fees, taxes, customs duties, import charges, or other applicable fees.

You agree to provide current, complete, and accurate billing, shipping, payment, and account information for all purchases.

You confirm that:

  1. The payment information you provide is true, accurate, and complete.

  2. You are authorized to use the selected payment method.

  3. Any charges incurred by you will be honored by your payment provider.

  4. You will pay all charges incurred at the listed prices, including applicable shipping fees, handling fees, and taxes.

If payment is declined, rejected, reversed, or suspected to be fraudulent, we reserve the right to cancel or suspend your order.

Section 6 - Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery timelines shown on the website are estimates only and are not guaranteed unless expressly stated. We are not liable for delays caused by shipping carriers, customs processing, incorrect customer information, weather conditions, public holidays, force majeure events, or circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping details. We are not responsible for failed or delayed delivery caused by incorrect addresses, unavailable recipients, or missing contact information.

Once an order is handed over to the shipping carrier, delivery responsibility is transferred to the carrier, subject to applicable consumer protection laws.

Section 7 - Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers must review the Return & Refund Policy before placing an order. Certain products may be ineligible for return or exchange due to hygiene, safety, usage, damage, missing packaging, final sale status, or other conditions stated in the policy.

Refunds, where approved, will be processed according to the payment method and timeline described in our Return & Refund Policy.

Section 8 - Product Availability and Errors

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

If an error affects your order, we may contact you to confirm whether you wish to proceed with the corrected information or cancel the order.

Section 9 - Intellectual Property

All content on this website, including but not limited to text, product images, graphics, logos, icons, videos, audio, designs, page layouts, product descriptions, trademarks, service marks, and website features, is owned by or licensed to OS Fashion, Saudi Optitalia, its affiliates, partners, suppliers, licensors, or relevant third-party rights holders.

You may access and use this website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, modify, distribute, display, publish, transmit, sell, license, or exploit any part of the website or its content without our prior written consent.

All third-party trademarks, logos, product names, and brand names displayed on this website belong to their respective owners.

Section 10 - Optional Tools and Third-Party Services

We may provide access to third-party tools, payment gateways, apps, plugins, or services that we do not own, monitor, or control.

You acknowledge and agree that such tools and services are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Your use of third-party tools or services is at your own risk and may be subject to the terms and policies of the relevant third-party providers.

We are not liable for any loss, damage, or issue arising from your use of third-party tools, links, apps, or services.

Section 11 - Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for examining, evaluating, or verifying the content, accuracy, policies, practices, or security of third-party websites.

If you access a third-party website through a link on our website, you do so at your own risk.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

Section 12 - Relationship with Shopify

OS Fashion is powered by Shopify, which provides the ecommerce platform used to operate our online store.

However, all sales and purchases made through this website are made directly between you and OS Fashion, operated by Saudi Optitalia.

By using our website, you acknowledge that Shopify is not responsible for product sales, order fulfilment, shipping, returns, refunds, customer service, product quality, or any transaction between you and OS Fashion.

You release Shopify and its affiliates from claims, damages, or liabilities arising from your purchases or transactions with OS Fashion.

Section 13 - Privacy Policy

Your submission of personal information through the website is governed by our Privacy Policy.

Because our store is hosted on Shopify, certain personal information may also be processed by Shopify in order to provide ecommerce services, payment processing, checkout, analytics, fraud prevention, and platform functionality.

By using this website, you confirm that you have read and understood our Privacy Policy.

Section 14 - Customer Feedback, Reviews and Submissions

If you submit, upload, post, email, or otherwise provide product reviews, comments, suggestions, ideas, feedback, images, or other content, you grant us a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, publish, display, distribute, modify, and promote such content for business, marketing, service improvement, and operational purposes.

You confirm that your submitted content:

  1. Is accurate and lawful.

  2. Does not violate the rights of any third party.

  3. Does not contain abusive, defamatory, obscene, misleading, fraudulent, or unlawful material.

  4. Does not contain viruses, malware, or harmful code.

  5. Does not impersonate another person or misrepresent your identity.

We may monitor, edit, remove, or refuse to publish any content at our discretion.

Section 15 - Prohibited Uses

You may use this website only for lawful purposes.

You must not use the website:

  1. For any unlawful, fraudulent, abusive, or malicious purpose.

  2. To violate any applicable law, regulation, or ordinance.

  3. To infringe our intellectual property rights or the rights of others.

  4. To submit false or misleading information.

  5. To impersonate another person, business, or entity.

  6. To interfere with the security or functionality of the website.

  7. To upload or transmit viruses, malware, or harmful code.

  8. To scrape, crawl, spam, phish, pharm, or collect personal information.

  9. To abuse, harass, threaten, defame, or harm any person.

  10. To copy, resell, exploit, or misuse any part of the website or services.

We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.

Section 16 - Termination

We may terminate or suspend your access to the website or services at any time if we determine that you have violated these Terms or used the website in an unlawful, harmful, or abusive manner.

You remain responsible for all amounts due up to and including the date of termination.

Sections relating to intellectual property, feedback, privacy, disclaimers, limitation of liability, indemnification, governing law, and any provisions that by nature should survive termination will continue to apply.

Section 17 - Disclaimer of Warranties

The website, services, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not warrant that the information on the website will always be accurate, complete, current, or suitable for your specific needs.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty disclaimers, so some of these limitations may not apply to you.

Section 18 - Limitation of Liability

To the fullest extent permitted by applicable law, OS Fashion, Saudi Optitalia, Shopify, and their respective directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.

This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, business interruption, or similar damages.

Nothing in these Terms limits liability where such limitation is not permitted by applicable law.

Section 19 - Indemnification

You agree to indemnify, defend, and hold harmless OS Fashion, Saudi Optitalia, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses, including reasonable legal fees, arising from:

  1. Your breach of these Terms.

  2. Your violation of any law or regulation.

  3. Your violation of any third-party rights.

  4. Your misuse of the website or services.

Section 20 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

The remaining provisions shall continue to remain valid and enforceable.

Section 21 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with any policies posted on the website, constitute the entire agreement between you and us regarding your use of the website and services.

Any ambiguities in these Terms shall not be interpreted against the drafting party.

Section 22 - Assignment

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent where permitted by law.

Section 23 - Governing Law

These Terms of Service and any separate agreements through which we provide services to you shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Saudi Optitalia is legally registered, unless otherwise required by applicable consumer protection laws.

Any disputes shall be subject to the competent courts of the applicable jurisdiction.

Section 24 - Changes to These Terms

You can review the latest version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

It is your responsibility to check this page periodically for changes. Your continued use of the website after any changes are posted constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about these Terms of Service may be directed to us using the contact details below:

Store Name: OS Fashion
Operated by: Saudi Optitalia Company Ltd.
Email: support@osfashioneyewear.com
Phone: +966 506846825
Address: Office 505, 5th Floor, Babtain Building, Al Khobar 34446, Saudi Arabia
Trade License / Commercial Registration Number: 7001450506
VAT / TRN Number: 300489978800003